PRIVACY POLICY

1. Information We Collect
A. Information you provide directly

• Your name

• Your email address

• Billing or shipping information (for purchases)

• Any message or information submitted via our contact form

• Newsletter sign-up details

We do not store full payment details. Payments are handled securely by third-party providers (Wix Payments, PayPal, Stripe, etc.).

B. Automatically collected information
Through Wix, we may collect:

• IP address

• Device and browser type

• Pages visited and time spent on the site

• General location (city/country)

• Cookies necessary for site performance

This information helps us understand how visitors use the website and improve user experience.

2. How We Use Your Information
We use your information to:

• Respond to enquiries

• Process and fulfil orders

• Deliver digital downloads

• Provide updates or newsletters (only if you have opted in)

• Improve the website’s function and security

• Maintain business records

• Comply with legal obligations

We do not sell, rent or trade your personal data.

3. Legal Basis for Processing (GDPR)
We process data under:

• Consent – when you subscribe to emails or contact us

• Contract – when you purchase a product

• Legitimate Interest – for analytics, preventing fraud, and maintaining site functionality

• Legal Obligation – where required to keep financial records
   

4. Cookies
This website uses cookies to ensure security, performance and a smoother browsing experience.
You can disable cookies in your browser settings.
However, some parts of the site may not function correctly if cookies are blocked.

5. Sharing Your Data
We only share information with trusted service providers, including:

• Wix.com – website hosting and analytics

• Payment gateways (Stripe, PayPal, Wix Payments)

• Email marketing providers (e.g. Mailchimp or Wix Email Marketing)

These providers are GDPR-compliant.
We do not share your data for advertising or profiling.

6. Data Storage & Security
Your data may be stored on secure servers managed by Wix or our authorised third-party providers.
We take reasonable technical measures to protect your information against loss, misuse or unauthorised access.

7. Your Rights
Under GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections

• Request deletion (“right to be forgotten”)

• Withdraw consent at any time

• Request restrictions on processing

• Receive a copy of your data in a portable format

To exercise your rights, contact:
📧info@eleonoraofkensington.com

8. Email Subscriptions
You will only receive emails if you:

• Opt in voluntarily

• Download a free resource

• Purchase a product and request updates

You may unsubscribe at any time by clicking the link in our emails.

9. Data Retention
We retain your information only as long as necessary to:

• fulfil orders,

• maintain legal records,

• or provide services you requested.

After this period, data is securely deleted.

10. Children’s Privacy
This website is not intended for children under 13.
We do not knowingly collect information from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us
If you have any questions about this Privacy Policy—or how your data is handled—you can reach us at:
info@eleonoraofkensington.com
Kensington House Publications & Spiritist Studies
United Kingdom