Last updated: 21/11/2025

These Terms & Conditions (“Terms”) govern your use of www.eleonoraofkensington.com and all purchases made through Kensington House Publications & Spiritist Studies (“we”, “us”, “our”).
By accessing this website or placing an order, you confirm that you accept these Terms.

If you do not agree with these Terms, you must not use this website.

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1. About Us

Kensington House Publications & Spiritist Studies
United Kingdom
Email: info@eleonoraofkensington.com

We publish and sell spiritual, educational, and literary works in both digital and physical formats.

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2. Products We Provide

We offer:

Digital Products

• eBooks

• PDF downloads

• Digital chapters

• Spiritual/educational materials

Physical Products

• Paperback books

• Printed booklets

• Other items listed on the website

All product descriptions are accurate to the best of our ability.
There may be minor variations in cover colour, formatting, or layout due to printing differences or screen displays.

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3. Ordering & Payment

When placing an order, you agree that:

• all information provided is accurate

• the email address used for digital downloads is correct

• payment will be made at the time of order

Payments are processed securely through:

• Wix Payments

• PayPal

• Stripe

We do not store full card details.

We reserve the right to decline or cancel orders if:

• the product is unavailable

• payment cannot be authorised

• fraudulent activity is suspected

If an order is cancelled, you will be notified promptly and refunded when applicable.

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4. Digital Product Delivery

Digital products are delivered:

• immediately to the email address you provided

• or via a secure download link on the confirmation page

If you do not receive your file within 10 minutes:

1. Check your spam/junk folder

2. Contact us at info@eleonoraofkensington.com

Digital products are for personal use only and must not be shared, reproduced, or distributed.

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5. Physical Product Delivery

We aim to dispatch physical items within:

• 3–7 business days for UK orders

• 5–14 business days for international orders

Delivery times may vary based on location and postal services.

Customers are responsible for:

• providing a correct and complete delivery address

• any customs fees or import duties

If a parcel is returned due to an incorrect address, a new postage fee may be required for redelivery.

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6. Refunds & Returns

✔ Digital Products

All sales of eBooks, PDFs, and digital materials are final.
Because files are delivered instantly, we cannot offer refunds on digital items.

✔ Physical Products

If an item arrives damaged or incorrect, contact us within 14 days with:

• your order number

• a description or photo of the issue

We will offer either a replacement or a refund.

We do not accept returns for:

• change of mind

• personal preference

• damage caused by the customer

This does not affect your statutory rights under UK consumer law.

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7. Intellectual Property

All content on this website — including books, text, photography, digital files, and branding — is protected by copyright.

You may not:

• copy

• reproduce

• share

• resell

• upload to public sites

• or alter any content

without written permission.

All rights reserved.

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8. Limitation of Liability

Our books and spiritual materials are provided for informational and educational purposes.
We are not responsible for:

• interpretations of the material

• personal decisions based on the content

• indirect or consequential loss

Our liability is limited to the amount paid for the product purchased.

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9. Newsletter & Accounts

If you subscribe to updates or create an account, you agree to:

• provide correct information

• keep your login details secure

• receive emails related to your purchase or subscription

You may unsubscribe at any time.

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10. Third-Party Links

This website may link to external websites.
We are not responsible for their content, practices, or privacy policies.

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11. Changes to These Terms

We may revise these Terms from time to time.
Updated Terms will be posted on this page with a new “Last updated” date.

Continued use of the website indicates acceptance of the updated Terms.

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12. Contact Us

For questions regarding these Terms, you may contact:

info@eleonoraofkensington.com

Kensington House Publications & Spiritist Studies
United Kingdom

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These Terms & Conditions have been prepared in accordance with UK consumer regulations and reflect a clear, fair, and proportionate approach consistent with professional practice in this jurisdiction.